You Can’t Always Be A Superhero

I manage our Community Forum and Help Desk at Diverse Solutions. Those are my projects, my creations, and I’m passionate about seeing them grow and continue to be helpful.

I don’t leave questions/issues to the Help Desk/Comunity/Support, I make a concerted effort to reach out and help resolve an issue as I catch wind of it and/or it’s brought to my attention. In fact, I tell many people I know to call/text me directly, if there’s ever anything I can help them with (no matter how big or how small the issue).

(Try it, here’s my cell: 323.572.3433 and email: rbueno@diversesolutions.com – Warning: I will go Gary V. on you).

Well, over the last day or so, I’ve been getting slammed with a certain “support” issue on Facebook. I’ve tried to approach in the manner with which I usually address issues:

  • Ask what the problem is,
  • Investigate the issue,
  • Apologize for the inconvenience (dealing with Tech Support is never “convenient”)
  • Offer a resolution in a timely manner,

Bottom line, I seek to be helpful. So far, that seems to have worked out pretty well. See for yourself…

And heck, here’s one from Brian Gardner (Founder of StudioPress) for good measure:

And here’s another testimonial of sorts from Mark Madsen with ShelterRealty.com from Facebook:

It’s all great feedback and good buzz for what we do. Of course people won’t always see that. I don’t sit there and ReTweet what an awesome job we did (read my post on online etiquette). Instead, I say “you’re welcome, anytime” and move on to help the next person in need.

So what happened this time around?

I responded.

In some areas, the issue is being resolved. In other areas, we’re left with a mis-understanding or dis-agreement (depending of course on your perspective).

I’m trying. I’ll continue to try. Still, there’s only so much I can do. I don’t expect an outcome like the testimonials above this time around. So all I can do is remind myself, you can’t always be a superhero.

Ricardo Bueno

Ricardo Bueno is the Chief Experience Officer at Good Events Co., where he helps real estate brands produce & create unforgettable events that move the needle. He also serves as a Brand Ambassador for Real Geeks and Cross Country Mortgage, collaborating on marketing, content, and live experiences for high-performing agents and teams.

Previously, he created and led FUBCON, the “Super Bowl” of real estate conferences and one of the most talked-about conferences in the real estate industry.

Whether he’s building brands, producing events, or teaching agents how to convert leads into closings, Ricardo brings the energy, strategy, and execution to help pros stand out in a crowded market.


Get more from me on:

Subscribe
to Newsletter

Join 5k+ other real estate professionals and get actionable advice for growing your real estate business.

"*" indicates required fields

First Name*
This field is for validation purposes and should be left unchanged.

Related Insights